{"id":12285,"date":"2016-09-19T13:42:58","date_gmt":"2016-09-19T13:42:58","guid":{"rendered":"https:\/\/masabidev.wpengine.com\/news\/customer-technical-support-engineer-2\/"},"modified":"2016-09-19T13:56:31","modified_gmt":"2016-09-19T13:56:31","slug":"customer-technical-support-engineer-2","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/es\/news\/customer-technical-support-engineer-2\/","title":{"rendered":"Customer Technical Support Engineer, London"},"content":{"rendered":"<div class=\"block-\"><span style=\"font-weight: 400;\">We are looking for an enthusiastic \u201cpeople person\u201d to join our Services team as a Customer Support Engineer to act as a first point of call, solving technical issues as they arise. \u00a0<\/p>\n<p><span style=\"font-weight: 400;\"><strong>What we are looking for&#8230;<\/strong>:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should be a graduate or have equivalent work experience.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You love being around people, enjoy a good chat and you build relationships easily.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">People enjoy being around you because you are genuinely happy and make them feel good about themselves. You smile &#8211; a lot!.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You are technical. You love experimenting with new gadgets like phones and laptops. Your friends and family are always asking you to fix their computer or set up their email. You don\u2019t mind this because you enjoy working with tech anyway. You may even have built a couple of databases or cut some HTML at college.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can be professional when you need to be, and get a kick out of doing a good job and making others happy..<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You don&#8217;t need constant supervision &#8211; you are fun, but you are also a grown up.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You find it easy to make people understand what you mean, both in writing and when chatting.<\/span><\/li>\n<\/ul>\n<p><strong>The Role\u00a0<\/strong><\/p>\n<p>As a Customer Support Engineer you will:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Become an expert user of our platform and all associated apps.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work with our customers to resolve a broad range of technical issues they might experience when using our mobile ticketing platform (mobile apps and web apps<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dig into server logs or examine basic code to diagnose and troubleshoot issues.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assist with configuring new clients, getting them set up on our platform.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Communicate, communicate, communicate. This should be second nature to you.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage incidents from when they are logged all the way to when they are closed, with a happy customer on the other end.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create and maintain a knowledge base as well as other technical reference materials to help make our lives easier.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be a voice of the customer, helping us to understand their pain points.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sometimes participate in our on-call rotation during critical launch and go-live periods<\/span><\/li>\n<\/ul>\n<p>This is an entry level role, however any relevant experience in a customer facing or technical role would be extremely advantages.<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p>APPLICATIONS FROM RECRUITERS WILL BE REJECTED<\/p>\n<p>Please send a copy of your CV and a brief cover note (see below) with the subject: \u201cI am applying for: \u00abCustomer Technical Support Engineer\u201d to tech-jobs@masabi.com.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We are looking for an enthusiastic \u201cpeople person\u201d to join our Services team as a Customer Support Engineer to act as a first point of call, solving technical issues as they arise. \u00a0 What we are looking for&#8230;: You should be a graduate or have equivalent work experience. You love being around people, enjoy a [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-12285","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Technical Support Engineer, London - Masabi<\/title>\n<meta name=\"description\" content=\"We are looking for an exceptional client facing Customer Care Supervisor to support JustRide\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.masabi.com\/es\/news\/customer-technical-support-engineer-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Technical Support Engineer, London - 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