{"id":6185,"date":"2020-06-29T10:36:04","date_gmt":"2020-06-29T09:36:04","guid":{"rendered":"https:\/\/www.discoverpassenger.com\/?p=6185"},"modified":"2026-08-07T07:26:01","modified_gmt":"2026-08-07T06:26:01","slug":"mytrip-supporting-safe-social-distancing-travel-on-every-uk-bus","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/es\/news\/mytrip-supporting-safe-social-distancing-travel-on-every-uk-bus\/","title":{"rendered":"myTrip: Supporting safe social distancing & travel on every UK bus"},"content":{"rendered":"
\r\n

When the UK lockdown began in March this year, Passenger immediately began to consider what our operators needed to support them through this complex and challenging time. We began by putting an immediate pause on tickets, meaning that users avoided prolonged return and refund processes and were able to reactivate their tickets when needed. As the situation evolved, we began to understand the longterm consequences of lockdown.<\/p>\r\n<\/div>\r\n\r\n

\r\n

When the UK government released somewhat clumsily worded advice regarding public transport, we knew we wanted to do more. Shared transport is crucial to the UK\u2019s communities and environment, and during lockdown we had clearly seen the positives that resulted from fewer cars on our roads. <\/p>\r\n<\/div>\r\n\r\n

\r\n

We began by implementing a raft of changes in our existing white-label apps and websites, designed to make sure the UK bus operators could get back on their feet quickly following the blow that COVID had dealt the industry. But all along, we were acutely aware that for many our lifeline was too far out of reach. <\/p>\r\n<\/div>\r\n\r\n

\r\n

Approximately 15% of UK bus operators are categorised as \u2018smaller\u2018 operators – these can be as small as having one or two buses in their fleet – and for them, a branded app or website is simply not financially viable. However, their users still need to be given information about bus capacity and cleanliness to be able to travel with confidence and need cashless alternatives for ticket purchasing. Operators need to be able to share important information about their services to users – not only to keep them safe but also to help with CBSSG applications – another critical factor in supporting them while they operate at reduced capacity.<\/p>\r\n<\/div>\r\n\r\n

\r\n

And so myTrip<\/a> was born – an affordable multi-operator mobile ticketing and tracking app for buses – built and powered by Passenger.<\/p>\r\n<\/div>\r\n\r\n

\r\n
\r\n
\"\"<\/figure>\r\n<\/div>\r\n<\/div>\r\n\r\n
\r\n

myTrip allows users to purchase cashless tickets, access important information and live bus tracking in their areas (including school and shuttle bus services) via a single app. <\/p>\r\n<\/div>\r\n\r\n

\r\n

As well as the live location, users can find out all about the bus itself, via Passenger\u2019s new Enhanced Vehicle Information system – including when the bus was last cleaned and whether the bus is \u2018quiet\u2019, \u2018moderate\u2019 or \u2018busy\u2019 – helping to welcome customers back on board as our economy opens up.<\/p>\r\n<\/div>\r\n\r\n

\r\n

Passenger CEO Tom Quay explains that in building myTrip ready for when lockdown restrictions end, the public could return to public transport armed with everything they needed to plan safe and socially distanced journeys. <\/p>\r\n<\/div>\r\n\r\n

\r\n

\u201cAccess to public transport has wide-ranging positive impacts on people\u2019s lives. With almost a third of UK adults without access to a car, that\u2019s a lot of people reliant on public transport for work, education and independence.\u201d<\/p>\r\n<\/div>\r\n\r\n

\r\n

\u201cFrom an environmental perspective, it\u2019s really important that we make sure people feel safe using shared transport for essential journeys, so we don\u2019t default back to using cars which clog up our roads and diminish the bus provision for those who rely on them. It\u2019s the lockdown that we want to say goodbye to, not the improved quality of air and safer streets that we\u2019ve been experiencing.\u201d<\/p>\r\n<\/div>\r\n\r\n

\r\n

myTrip is an affordable product that includes<\/p>\r\n<\/div>\r\n\r\n

\r\n