{"id":6411,"date":"2020-09-16T11:35:19","date_gmt":"2020-09-16T10:35:19","guid":{"rendered":"https:\/\/www.discoverpassenger.com\/?p=6411"},"modified":"2022-02-04T13:45:54","modified_gmt":"2022-02-04T13:45:54","slug":"improving-accessibility-for-everyone-by-dropping-support-for-ie","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/es\/news\/improving-accessibility-for-everyone-by-dropping-support-for-ie\/","title":{"rendered":"Improving accessibility by dropping support for IE"},"content":{"rendered":"<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">As part of our <a href=\"https:\/\/www.discoverpassenger.com\/2020\/09\/10\/5-common-digital-accessibility-issues-you-can-resolve-to-earn-inclusive-transport-leaders-scheme-accreditation\/\" target=\"_blank\" rel=\"noreferrer noopener\">ongoing commitment to accessibility<\/a>, we\u2019re finally preparing to drop support for Internet Explorer. Whilst that statement may sound counterintuitive, this article explains exactly why continuing support for the browser would be detrimental to many users that rely on really accessible public transport information. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">At Passenger, we\u2019re constantly striving to make the most of the web as an accessible platform for delivering timely information to those that need it. Fast, secure websites should be the norm rather than the exception. But up until now, this hasn\u2019t been as easy as it should have been. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Browsers that have been around since the dawn of the web, like Internet Explorer, haven\u2019t kept pace with the rest of the world. IE11 &#8211; the last bastion of Internet Explorer &#8211; has finally been <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/Windows-IT-Pro-Blog\/The-perils-of-using-Internet-Explorer-as-your-default-browser\/ba-p\/331732\">cast adrift b<\/a><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/Windows-IT-Pro-Blog\/The-perils-of-using-Internet-Explorer-as-your-default-browser\/ba-p\/331732\" target=\"_blank\" rel=\"noreferrer noopener\">y<\/a><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/Windows-IT-Pro-Blog\/The-perils-of-using-Internet-Explorer-as-your-default-browser\/ba-p\/331732\"> Microsoft<\/a>. It is no longer receiving critical updates, and with fewer of Microsoft\u2019s own products integrating with it, it\u2019s heading further out to sea by the day. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Microsoft now advises IT teams against using Internet Explorer, promoting its modern alternative, Microsoft Edge, in its place. But that doesn\u2019t mean that every IT team has made the switch already. In our experience, it\u2019s often public sector organisations that can find the step a problematic one. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Currently, less than 1.5% of users across all Passenger websites are using Internet Explorer as their browser. Supporting this group makes it more complex to develop new features that improve the experience for the other 98.5%. This is also true for Passenger Cloud too. This system is accessed via a browser and is relied upon daily by operators and local authorities to manage every aspect of Passenger apps and websites. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">When making a website, or more accurately in our case, a web <em>application<\/em> for the modern web whilst at the same time supporting IE11, engineers are forced to make a number of concessions. Loading extra code into the browser to retrofit new features that IE11 does not have is just one example that makes a web page slower to appear. Significantly, IE11 doesn\u2019t support the latest security features, is missing systems that we use to improve the experience for all users, and makes supporting accessibility more difficult.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">As these IE user numbers continue to reduce, all of the time needed to do this becomes increasingly hard to justify when it could be used to benefit other users exponentially.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-heading\">\r\n<h2 class=\"wp-block-heading\">Usage of Internet Explorer in the UK<\/h2>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Today, Internet Explorer use in the UK has never been so low. While there has been a gradual shift away from IE over the years, 2020 has proved to be a decisive year. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-heading\">\r\n<h3 class=\"wp-block-heading\">March 2020: COVID-19 lockdown and aftermath<\/h3>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">The UK-wide lockdown due to COVID-19 caused many people to work from home where they could.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">When usage of public transport was discouraged, the corresponding usage of websites dropped massively from March 23rd. From then, we can see an encouraging, steady rise across <strong>all<\/strong> browsers. However, Internet Explorer use has slumped and stayed the same.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-image\">\r\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/cJ1XrAAj3mqfw6cMZhomKeYx2dpYHlpMNhdM0pYaMTLqEcmH7xzQFj4rinsFWfbrLEJL8_XM-2b1IxqnmCwOY7xlrIE56zX21cT-LlxUIERF1eckkhQjNiEDYswirbpbwVBa-1sy\" alt=\"A graph showing users on public transport websites. There is a large drop in March 2020 and then it slowly rises back by September 2020.\" width=\"1168\" height=\"190\" \/>\r\n<figcaption><em>All users on our operator websites<\/em><\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n<div class=\"block-core-image\">\r\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/EV4QH6xC1vvDhkhscezoXOqK6vAWfMU8mU3zSPE9QPpUeTSrD9q6cYE-TElZg1FWEUrN_GhSqvxLR03l6Fzl8jRICTvec_q87WFw0DZTbRWf2SFeTR_3x0dG5kiITmhpLILpZUni\" alt=\"A graph showing IE users on public transport websites. There is a large drop in March 2020, and then the low usage remains the same through September 2020.\" width=\"1178\" height=\"191\" \/>\r\n<figcaption><em>Internet Explorer users<\/em><\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">For context, here\u2019s the two combined:<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-image\">\r\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/p17Nv-1TyZBRW6B-UB_gyvUPxIoklGS_Bjamss_wtYH1JghB_VmZwRtiiKnfq0FmIq6JlJ8vSMpVWcivlGOMDVF97VRRtnTxP6_BF5t9GQC0UobD4dYkK2FcWBiTvCXf-wDKRwa_\" alt=\"\" width=\"1293\" height=\"198\" \/>\r\n<figcaption><em>All users (Internet Explorer users in orange)<\/em><\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">From this, it seems fair to conclude that people are no longer using Internet Explorer at their office-based desks. Instead it\u2019s possible they are now using laptops from home, without the constraints of restricted office-based IT networks and new found freedoms to choose a different browser.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">For the period of 1st May 2020 to 3rd September 2020 we saw 16,729 IE users. In 2019, over the same period, we saw 46,046. That\u2019s almost a 65% drop in just 12 months.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Additionally, from January to March, the drops of weekend use for IE are very deep, supporting the theory that it\u2019s mostly used for work during the week.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">The Government Digital Service, responsible for gov.uk, also reported a reduction in the amount of IE users after lockdown &#8211; <a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1lBidHgdjLjPBDYZq39bO2I2RnGoPkf33lq0UXObPkcM\/edit?usp=sharing\">to an <\/a><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1lBidHgdjLjPBDYZq39bO2I2RnGoPkf33lq0UXObPkcM\/edit?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">all-time low of 2.71% in August 2020<\/a>.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-heading\">\r\n<h3 class=\"wp-block-heading\">June: Edge gets a new release<\/h3>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Edge &#8211; Microsoft\u2019s replacement for IE &#8211; got a new release in June 2020. It\u2019s a new version of Edge that runs on the same technology as Google Chrome.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">The latest release was pushed onto Windows 10 installs and is also available for Windows 7 and 8. The intention was to supplant earlier versions of Edge and all Internet Explorer versions, and it <a href=\"https:\/\/www.theverge.com\/21310611\/microsoft-edge-browser-forced-update-chromium-editorial\" target=\"_blank\" rel=\"noreferrer noopener\">came with a big push from Microsoft<\/a><a href=\"https:\/\/www.theverge.com\/21310611\/microsoft-edge-browser-forced-update-chromium-editorial\">.<\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">The latest Edge is a great browser and, for us, this release couldn\u2019t have come soon enough.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-heading\">\r\n<h3 class=\"wp-block-heading\">August: Microsoft drops (some) support<\/h3>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Last month <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-365-blog\/microsoft-365-apps-say-farewell-to-internet-explorer-11-and\/ba-p\/1591666\">Microsoft <\/a><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-365-blog\/microsoft-365-apps-say-farewell-to-internet-explorer-11-and\/ba-p\/1591666\" target=\"_blank\" rel=\"noreferrer noopener\">announced<\/a> they will be dropping support for Internet Explorer 11 users on Office 365 from August 17, 2021. Microsoft Teams will also drop support on November 30, 2020. Microsoft has finally had enough of Internet Explorer in its own products.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">While many news websites reported this as \u2018Microsoft fully dropping IE11 support\u2019, that isn\u2019t quite the case. IE is the only browser that still runs some legacy web applications &#8211; old apps designed for IE6 &#8211; that organisations rely on. So, for now, Microsoft has to keep IE on life support. <a href=\"https:\/\/docs.microsoft.com\/en-us\/lifecycle\/faq\/internet-explorer-microsoft-edge\" target=\"_blank\" rel=\"noreferrer noopener\">IE will receive updates for as long as Windows 10 is supported<\/a>.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Over the long term, IE usage will continue to fall, with recent events only speeding that up. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-heading\">\r\n<h2 class=\"wp-block-heading\">How we are helping to transition the last Internet Explorer users<\/h2>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Now is the perfect time to get users onto a new browser and accessing websites more easily.<\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">Starting soon, we\u2019ll be showing a banner to all Internet Explorer users, including our Passenger Cloud administrators, encouraging them to switch to the latest Edge browser from Microsoft. There will also be the option to let us know what might be preventing them from switching, by completing a short form. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">At Passenger, inclusivity is one of our five core values. We connect with people to see things through their eyes. <\/p>\r\n<\/div>\r\n\r\n<div class=\"block-core-paragraph\">\r\n<p class=\"wp-block-paragraph\">By analysing these results and monitoring the changes to visitor behaviour, we\u2019ll continue to inform our approach to browser support and importantly, bring as many people on the journey with us as possible.<\/p>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>At Passenger, we\u2019re constantly striving to make the most of the web as an accessible platform for delivering timely information to those that need it. <\/p>\n","protected":false},"author":7,"featured_media":12830,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[70],"tags":[74,66],"class_list":["post-6411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-passenger-team","tag-accessibility","tag-websites","passenger-team"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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