{"id":12371,"date":"2019-10-28T09:57:57","date_gmt":"2019-10-28T09:57:57","guid":{"rendered":"https:\/\/masabidev.wpengine.com\/news\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\/"},"modified":"2019-10-28T09:57:57","modified_gmt":"2019-10-28T09:57:57","slug":"top-4-problems-with-design-and-build-bespoke-fare-collection-systems","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/it\/news\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\/","title":{"rendered":"Top 4 Problems with Design and Build Bespoke Fare Collection Systems"},"content":{"rendered":"<div class=\"block-\">The \u201cCore\u201d Automatic Fare Collection (AFC) system used by transit agencies are still dominated by AFC providers offering bespoke and customized solutions which agencies purchase and operate for years (sometimes even decades) using a Design, Build, Operate, Maintain (DBOM) model. With a Design Build Operate Maintain model for system delivery, each agency purchases its own solution to fit bespoke specifications, usually using bespoke software and hardware.<\/p>\n<p>&nbsp;<\/p>\n<p>Masabi issued a survey in the late summer\/fall of 2019 to professionals working for transit agencies and operators around the globe, with a particular focus on fare collection teams. The survey had a specific focus on agencies and operators \u201cCore\u201d Automatic Fare Collection (AFC) systems and was designed to see how they were using them.<\/p>\n<p>&nbsp;<\/p>\n<p>The survey was completed by 63 transit professionals from 60 agencies and operators. The majority of respondents were from agencies based in North America and from a cross-section of agencies and operators of all sizes.\u00a0<em>(The full report &#8211;\u00a0<strong>Transit Agency Research Report: The State of Fare Collection<\/strong>\u00a0can be\u00a0<a href=\"https:\/\/info.masabi.com\/transit-agency-research-report-the-state-of-fare-collection\" rel=\" noopener\">downloaded here<\/a>.\u00a0<a href=\"https:\/\/blog.masabi.com\/blog\/bilbao-selects-masabi-for-emv-contactless-ticketing-system-allowing-passengers-to-simply-tap-payment-cards-for-travel-within-the-city\" rel=\" noopener\">)<\/a><\/em>\u00a0This blog highlights the four top problems that transit agencies are currently facing when it comes to their fare collection systems;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Problem 1: Fare Collection Systems Unable to Update with New Functionality<\/strong><\/p>\n<p>To continue to offer passengers the best experience, it is essential that agencies can update their systems with new features. However, when asked \u201cHow easy would it be to deploy new ticketing features and functionality for your \u201cCore\u201d Automatic Fare Collection (AFC) system?\u201d, the results were shocking with 59 percent saying any updates to their system was either \u2018Hard\u2019 or \u2018Very Hard\u2019 with updates occasionally or hardly ever happening. In a world where Software as a Service (SaaS) solutions are the norm, having systems which hardly ever improve or upgrade, providing users with new functionality, is very surprising and should no longer be necessary. It\u2019s also worth noting that the number of people who marked this as \u201cEasy\u201d correlates with the number of people using a \u201cSoftware as a Service Platform\u201d for their AFC infrastructure (as shows in the third graph below).<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=676&amp;name=Graphs-06.png\" sizes=\"(max-width: 676px) 100vw, 676px\" srcset=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=338&amp;name=Graphs-06.png 338w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=676&amp;name=Graphs-06.png 676w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=1014&amp;name=Graphs-06.png 1014w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=1352&amp;name=Graphs-06.png 1352w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=1690&amp;name=Graphs-06.png 1690w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-06.png?width=2028&amp;name=Graphs-06.png 2028w\" alt=\"Graphs-06\" width=\"676\" \/><\/p>\n<p><strong>Problem 2: Fare Collection Systems Take Years to Deploy<\/strong><\/p>\n<p>The survey asked \u201cHow long did your \u201cCore\u201d Automatic Fare Collection (AFC) system take to get up and running from the contract award?\u201d. Although the time deployments took was split fairly evenly, the more popular answer was \u201c1 to 2 years\u201d with 30 percent of respondents selecting this answer. It is also interesting to see that 46 percent of systems took over a year to go live with an astonishing 11 percent taking over three years.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=2482&amp;name=Graphs-04.png\" sizes=\"(max-width: 2482px) 100vw, 2482px\" srcset=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=1241&amp;name=Graphs-04.png 1241w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=2482&amp;name=Graphs-04.png 2482w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=3723&amp;name=Graphs-04.png 3723w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=4964&amp;name=Graphs-04.png 4964w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=6205&amp;name=Graphs-04.png 6205w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-04.png?width=7446&amp;name=Graphs-04.png 7446w\" alt=\"Graphs-04\" width=\"2482\" \/><\/p>\n<p><strong>Problem 3: Bespoke Systems and Hosting<\/strong><\/p>\n<p>There are now a few different ways agencies can host and run their core system. When asked the question \u201cHow is your \u201cCore\u201d Automatic Fare Collection (AFC) system infrastructure deployed?\u201d, the results were telling.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=585&amp;name=Graphs-05.png\" sizes=\"(max-width: 585px) 100vw, 585px\" srcset=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=293&amp;name=Graphs-05.png 293w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=585&amp;name=Graphs-05.png 585w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=878&amp;name=Graphs-05.png 878w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=1170&amp;name=Graphs-05.png 1170w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=1463&amp;name=Graphs-05.png 1463w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-05.png?width=1755&amp;name=Graphs-05.png 1755w\" alt=\"Graphs-05\" width=\"585\" \/><\/p>\n<p>41 percent of respondents still have their own Design Build Operate Maintain On-premise bespoke system and server infrastructure, while 22 percent have their own system run and hosted in the cloud through their AFC provider. These models for delivering technology will always take a considerable amount of time to set up and start providing services for passengers, particularly on premise systems and infrastructure, and with each of these hosting options supporting an agencies own bespoke system there is the potential to have issues keeping these systems updated.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Problem 4: Fare Collection Systems in use for Decades<\/strong><\/p>\n<p>The first question focused on the state of systems implementation. Respondents were asked \u201cHow long has your \u201cCore\u201d Automatic Fare Collection (AFC) system (the primary back-office solution or sales channel with the highest percentage of sales) been live?\u201d. Interestingly, 43 percent have been operating their system for over a decade, with 56 percent over seven years. It is perhaps worth noting for context that around a decade ago, smartphones became a mainstream user device and<a href=\"https:\/\/edition.cnn.com\/2009\/TECH\/12\/22\/top.tech.trends.2009\/index.html\">\u00a0app mania<\/a>\u00a0had just taken hold; technology has changed considerably since then.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=699&amp;name=Graphs-02.png\" sizes=\"(max-width: 699px) 100vw, 699px\" srcset=\"https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=350&amp;name=Graphs-02.png 350w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=699&amp;name=Graphs-02.png 699w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=1049&amp;name=Graphs-02.png 1049w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=1398&amp;name=Graphs-02.png 1398w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=1748&amp;name=Graphs-02.png 1748w, https:\/\/blog.masabi.com\/hs-fs\/hubfs\/Graphs-02.png?width=2097&amp;name=Graphs-02.png 2097w\" alt=\"Graphs-02\" width=\"699\" \/><\/p>\n<p><strong>Conclusion<\/strong><\/p>\n<p>The ticketing industry is changing as more agencies move away from physically needing to issue as many tickets, to the convenience of using mobile phones and contactless bank cards, allowing riders to simply tap and ride to travel. The future of ticketing is not about tickets anymore, it\u2019s about fares and payments using an account-based back office and extending services to seamlessly connect public and private transit options to enable full first\/last mile journeys.<\/p>\n<p>&nbsp;<\/p>\n<p>Agencies\u2019 core AFC systems are currently stuck in a DBOM approach and delivering bespoke technology which takes too long to go live, costs too much to deploy, maintain and update and are in place far too long, often failing to keep up with the pace of technology change.<\/p>\n<p><em>The full report &#8211;\u00a0<strong>Transit Agency Research Report: The State of Fare Collection<\/strong>\u00a0can be\u00a0<a href=\"https:\/\/info.masabi.com\/transit-agency-research-report-the-state-of-fare-collection\" target=\"_blank\" rel=\"noopener noreferrer\">downloaded here<\/a><\/em><\/p>\n<p>The truth is, until recently,\u00a0 there has never been a real alternative to this approach.<\/p>\n<p>Until now&#8230;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Introducing Fare Payments-as-a-Service (FPaaS)<\/strong><\/p>\n<p>Fare Payments-as-a-Service (FPaaS) offers a better approach to underserved agencies wanting to provide fare payment services to passengers. Instead of needing to run a DBOM project, agencies and operators can sign up to a Fare Payments platform (one platform all agencies use) and pay for services on a pay as you go\/subscription basis. This enables agencies to deliver the latest \u2018tap and ride\u2019 innovations to riders extremely quickly and grow capabilities as they get released onto the platform.<\/p>\n<p>Read our &#8220;<a href=\"https:\/\/blog.masabi.com\/blog\/what-is-fare-payments-as-a-service\" target=\"_blank\" rel=\"noopener noreferrer\">What is Fare Payments as a Service?<\/a>&#8221; blog to learn more.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The \u201cCore\u201d Automatic Fare Collection (AFC) system used by transit agencies are still dominated by AFC providers offering bespoke and customized solutions which agencies purchase and operate for years (sometimes even decades) using a Design, Build, Operate, Maintain (DBOM) model. With a Design Build Operate Maintain model for system delivery, each agency purchases its own [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":13277,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-12371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 4 Problems with Design and Build Bespoke Fare Collection Systems - Masabi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.masabi.com\/it\/news\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 4 Problems with Design and Build Bespoke Fare Collection Systems - Masabi\" \/>\n<meta property=\"og:description\" content=\"The \u201cCore\u201d Automatic Fare Collection (AFC) system used by transit agencies are still dominated by AFC providers offering bespoke and customized solutions which agencies purchase and operate for years (sometimes even decades) using a Design, Build, Operate, Maintain (DBOM) model. With a Design Build Operate Maintain model for system delivery, each agency purchases its own [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.masabi.com\/it\/news\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\/\" \/>\n<meta property=\"og:site_name\" content=\"Masabi\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-28T09:57:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.masabi.com\/wp-content\/uploads\/2019\/10\/Screenshot-2019-10-01-at-13.17.58.png\" \/>\n\t<meta property=\"og:image:width\" content=\"660\" \/>\n\t<meta property=\"og:image:height\" content=\"411\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"James Gooch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"James Gooch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/\"},\"author\":{\"name\":\"James Gooch\",\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/#\\\/schema\\\/person\\\/d0b8c23067fee654a30fe7dff740fbcf\"},\"headline\":\"Top 4 Problems with Design and Build Bespoke Fare Collection Systems\",\"datePublished\":\"2019-10-28T09:57:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/\"},\"wordCount\":911,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.masabi.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/Screenshot-2019-10-01-at-13.17.58.png\",\"inLanguage\":\"it-IT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/\",\"url\":\"https:\\\/\\\/www.masabi.com\\\/it\\\/news\\\/top-4-problems-with-design-and-build-bespoke-fare-collection-systems\\\/\",\"name\":\"Top 4 Problems with Design and Build Bespoke Fare Collection Systems - 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