{"id":12376,"date":"2019-11-20T11:21:11","date_gmt":"2019-11-20T11:21:11","guid":{"rendered":"https:\/\/masabidev.wpengine.com\/news\/the-7-step-mobile-first-approach-to-delivering-account-based-ticketing-and-mobility-as-a-service-maas\/"},"modified":"2020-07-03T12:20:49","modified_gmt":"2020-07-03T12:20:49","slug":"the-7-step-mobile-first-approach-to-delivering-account-based-ticketing-and-mobility-as-a-service-maas","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/it\/news\/the-7-step-mobile-first-approach-to-delivering-account-based-ticketing-and-mobility-as-a-service-maas\/","title":{"rendered":"The 7 step ‘Mobile First’ approach to delivering Account-Based Ticketing and Mobility-as-a-Service (MaaS)"},"content":{"rendered":"
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In the past, transport providers either gave you old fashioned paper tickets, magnetic tickets or smartcards. This meant that they needed complex infrastructure to facilitate that payment and validate the ticket, as well as to distribute pieces of plastic or paper that allow riders to travel. The future of ticketing turns this approach around and tries to remove both expensive single purpose infrastructure and the need to issue a piece of paper or plastic, saving agencies money. This is the approach we call BYOT (Bring Your Own Ticket).<\/p>\n

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The ubiquity of the smartphone, the increased proliferation of contactless cards and the availability and speed of the internet have enabled cloud-based software delivery to flourish, and with it brought better ways to run ticketing for public transit.<\/p>\n

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In this post we run through a short 7-step guide to move agencies to a BYOT set up, enabling organisations to save money and improve the passenger experience. It may be that you do all seven steps at once, enter at step 3 or 4, or skip a step. It is also true that every transit system is different. If you would like to discuss your fare collection set up with a consultant from\u00a0Masabi\u00a0we can provide more specific advice based on your infrastructure, pain points and objectives.<\/p>\n

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1, Mobile Ticketing<\/strong><\/h3>\n

Mobile ticketing is available to transit agencies and operators around the globe, no matter their size, via a \u2018fixed monthly fee\u2019 or \u2018percentage of fare revenue\u2019 model. It is also extremely quick to deploy. Masabi deployed Fire Island Ferries just 23 days after contract signature, SW Transit in 20 days and National Express in only 7 weeks.<\/p>\n

Mobile ticketing does not require any capital expenditure or hardware, and can run alongside existing fare collection systems. Often mobile ticketing is deployed using a visual digital ticket inspected via drivers or inspection staff, or upgraded to a scanned solution using validation devices or validation apps.<\/p>\n

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2, Validation<\/strong><\/h3>\n

Once you have a successful mobile ticketing deployment, the next stage is validation and adding in a foolproof way of ensuring any fare evasion is minimised. Today, mobile barcode is the most accepted way to deliver contactless mobile ticketing, as it works on all smartphones with a simple app download and does not require any changes to Sim cards.<\/p>\n

Despite the use of barcode, it is worth noting that validation devices should be multi-format to enable multiple technologies to scan, to give flexibility on future ticket formats and to ensure you do not lock out innovation. These devices are becoming more and more cost-effective for organisations of all sizes, and Masabi has the experience bringing off-the-shelf and customised solutions to cities around the globe.<\/p>\n

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3, SDK Integration<\/strong><\/h3>\n

The availability of the Justride SDK, the world\u2019s first mobile ticketing SDK for public transport, means you can now integrate the market leading mobile ticketing platform into existing or new applications. This enables riders to buy tickets from multiple applications within an urban ecosystem. The SDK is currently live with 20 transit agencies in 5 countries.<\/p>\n

An agency branded mobile ticketing app may well be the best option for commuters and regular riders, but for people visiting a city or using a journey planning or MaaS app to navigate to a new destination, the ability to seamlessly purchase tickets from the same application gives better accessibility and choice for passengers. It also removes the barrier of having to figure out how to buy a ticket. In our view, because this approach gives passengers more accessibility and choice it will help increase public transit ridership.<\/p>\n<\/div>\n

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4, Account-Based Ticketing<\/strong><\/h3>\n
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Account-based ticketing means riders no longer need to buy a ticket before they travel, they simply need to have an account and credit can be taken post journey. This is the next step in making travel via public transit even more seamless. Passengers can use a mobile barcode and stored value account to scan onto public transit and justride, or another token such as a contactless credit\/debit card.<\/p>\n

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