{"id":2841,"date":"2018-09-04T15:32:42","date_gmt":"2018-09-04T14:32:42","guid":{"rendered":"https:\/\/www.discoverpassenger.com\/?p=2841"},"modified":"2021-12-30T15:31:59","modified_gmt":"2021-12-30T15:31:59","slug":"exceeding-99-9-uptime-passengers-investment-reliability","status":"publish","type":"post","link":"https:\/\/www.masabi.com\/it\/news\/exceeding-99-9-uptime-passengers-investment-reliability\/","title":{"rendered":"Exceeding 99.9% uptime \u2013 Passenger\u2019s investment in reliability"},"content":{"rendered":"
The public\u2019s experience of a transport operator \u2013 and therefore their judgement on its quality \u2013 spans from the moment a rider first interacts with its technology to the moment they alight at their final destination. Customer experience is app experience.<\/p>\n

That\u2019s why Passenger is developed to ensure consistency and dependability at all times.<\/p>\n

We don\u2019t want feedback on our app to reflect back on an operator\u2019s business. Anything less than a glowing app review doesn\u2019t just communicate an issue with our software, but a larger problem in the context of the user\u2019s feelings towards their transport operator. As such, a traveler\u2019s app experience, just like the journey they take, should be smooth, swift and seamless.<\/p>\n

The Passenger team ensures such robustness in technology via a number of processes. Behind the big updates and features we put out with each new release resides a litany of improvements and optimisations designed to make Passenger available to its users 99.9% of the time<\/strong> (a percentage we have historically always fulfilled and often exceed).<\/span><\/p>\n

\u201cIt\u2019s all about attitude, putting the right technical processes in place, and being proactive around monitoring so potential issues are resolved before we even receive alerts,\u201d says Dave Hulbert, Passenger\u2019s Engineering Director.<\/strong> \u201cWe listen to feedback from customers, and ensure we work to deliver around that.<\/p>\n

\u201cFor instance, we know that our customers use a number of third-party integrations. We put redundancies in place to ensure issues with other software does not impact on the development we do at Passenger. It\u2019s thinking like this that ensures us to exceed our minimum of 99.9% availability, keep customers happy, and ensure leading industry app store ratings.\u201d<\/p><\/blockquote>\n

If you\u2019re experiencing any core reliability issues with with your mobile app provider, we would love to hear from you. Please get in touch<\/a>.<\/p>\n

Further reading<\/strong><\/p>\n