Maximising investment in brand differentiation
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Latest news
Tap On, Tap Off, fare cap progress app update released
From October 2023, we are delighted to announce that customers in the UK can now see their tap-on-tap-off fare cap information and travel with…
Multi-operator ticket acceptance on mobile enabled by combined validation approach
In a move toward greater convenience through digitisation, the Glasgow Tripper bus ticket is now available to buy from operator apps, providing commuters and…
Unlocking dwell time with shift between contactless models
Back in 2016, when the contactless Model 1 offer was devised by the team at Go-Ahead, it was envisaged as a short-term solution on…
Thames Valley blaze trail with fraud reduction through app verifications
In an increasingly digital world, technological advancements have revolutionised various aspects of our lives, including transportation. The advent of mobile ticketing apps has streamlined…
Safe walking routes research project gets underway
Through the Transport Research and Innovation Grants (TRIG), Passenger has been awarded funding to complete a research project studying safe walking routes. The programme helps…
Supporting myTrip operator marketing with new collateral
Since the app launched in 2020, we’ve been working hard to make it easy for myTrip operators to promote mobile ticketing and bus tracking…
Reducing friction with in-app customer verification updates
Many customers are eligible for discounted tickets, such as students, which require ID verification before they can be used. Launched in 2020, Passenger offers…
Platform mapping architecture upgrades across web, iOS and Android
As networks get larger, offer more options and attract increasing numbers of customers, it’s important we ensure that riders can quickly understand the areas…
Making ticket purchase easier for new customers
In the early days of mobile ticketing, it was clear that not all passengers understood how buses worked when they bought and activated a…
New ticketing flexibility for hybrid work patterns
Even with some high-profile company decisions to require employees to return to the office, including Apple and Microsoft, it looks like for many that…
£2 fare cap now available to operators on mobile apps
As the Department for Transport’s £2 capped fare becomes mainstream news again ahead of its January 2023 launch, Passenger is pleased to announce support…
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