Fare Payments Knowledge Hub

Your Place for Fare Payments as a Service, MaaS and Ticketing Content

Placing Public Transport at the Center of Mobility as a Service (MaaS)

This eBook provides a comprehensive guide to the three different approached to MaaS available today and gives practical steps public transit agencies can take to move to MaaS.

Placing Public Transport at the Center of Mobility as a Service (MaaS)


Transit Agency Research Report: The State of Fare Collection

Masabi issued a survey in the late summer/fall of 2019 to professionals working for transit agencies and operators around the globe, with a particular focus on fare collection teams. We wanted to better understand the fare collection market, the challenges agencies and operators are facing, and gain an understanding of where the fare collection industry is heading.


A Guide to Fare Payments-as-a-Service for Public Transit

This eBook provides a comprehensive guide for transit agencies looking into the benefits of Fare Payments as a Service. With its MaaS-enabled open API architecture, Fare Payments platforms enable agencies to deliver account-based tap and ride experiences to their passengers, safe in the knowledge that their service is not only constantly updated with the latest enhancements, but also has a future-proof roadmap. This allows agencies and operators to concentrate on what they do best – providing safe, reliable and convenient journeys to riders.

Fare Payments as a Service Guide


Buying From Masabi on G-Cloud 11 in a Nutshell

G-Cloud 11 is here! This UK Government framework has been designed to make procurements/procuring easier for public sector IT buyers looking for Software as a Service (SaaS) and cloud-based solutions. And in case you didn’t know, Masabi is now an approved supplier on the platform! Now finding your way around buying SaaS technology using G-Cloud 11 can be a bit tricky at first. But if you’re a UK public sector buyer looking for Software as a Service (SaaS) solutions then you’re going to love G-Cloud11. Whether you’re new to the G-Cloud 11 framework or just need a quick refresher, we’ve put together this handy infographic to help you get a better understanding of how to purchase services on the platform.  If you’d like more information about Masabi’s offering on G-Cloud 11, make sure to head to our G-Cloud page here.


Transit and Masabi Launch Mobile Ticketing for St. Catharines

Masabi has joined forces with Transit to launch integrated mobile ticketing in Transit app! That’s one-stop trip planning and payment, starting with St. Catharines Transit Commission, which achieved over 7% adoption a little over 4 weeks after launch. A real example of practical MaaS in operation.

St Catharines' Ticketing Case Study

eBook: Top 10 Trends in Fare Collection

New ticket media, ticketing models and the ability to take full advantage of Software as a Service (SaaS) cloud computing are making the implementation of new ticketing technologies easier, faster and more cost-effective than ever before. Download the Top 10 Fare Collection Trends eBook to learn more about advances in technology shaping the future of ticketing.

top 10 fare collection trends

Mass Transit Rider Research Report: Key Factors Influencing Ridership in North America

The report, based on a survey of over 1000 US residents with access to public transit services, sheds light on some of the behaviors impacting public transit ridership across the nation and explores the effect new technologies and new urban mobility services, such as ridesharing, are having on the mobility ecosystem.

The survey reveals that riders are combining shared private and public transit options and taking multimodal journeys in greater numbers than expected. It also shows that their primary driver for using public transit is convenience and as such technologies such as mobile ticketing and vehicle location tracking are having a positive effect on ridership numbers.

Rider research report

Intelligent Transport: Southern Nevada RTC Ticketing Case Study

The article looks at the Best-of-Breed approach RTCSNV took in helping revolutionize the rider experience for riders in Las Vegas by linking together Masabi and Transit App.

The RTC believes enhancing transit service with customer friendly planning and ticketing options like the rideRTC app can make transit a more accessible and viable option.

Since the introduction of rideRTC last year, passengers purchased more than 160,000 passes, saving the agency approximately $16,000 in ticket printing costs alone.


Justride Validator Unboxing!

justride validator unboxing video

Top 10 Trends in Fare Collection

10 fare collection trends

The Justride Ticketing Platform

Justride saas ticketing video

Practical MaaS: the Justride mTicketing SDK

practical maas video

Account-Based Ticketing for Public Transport

account based ticketing explainer video

Contactless Bank Card Ticketing for Public Transport

contactless emv ticketing explainer video

Electronic Multi-Format Validation

justride inspect validation suite explainer video

Justride Agency Back Office Hub

Justride Hub Explainer video
Most Read Blog Posts:

Mass Transit Research Report: The Future of Fare Collection

In this Mass Transit research report over 200 North American Transport Professionals share their views on the Future of Fare Collection.

Key findings include:

  •  Top 3 challenges new fare collection systems need to solve: 1) 76% cited fare evasion; 2) 69% cash handling and operations; 3) 66% customer satisfaction.
  • Within 5 years, paper tickets are expected to be surpassed by smartcards, mobile barcode, and contactless EMV.
  • 87% of transport agencies have implemented or are implementing mobile ticketing.

Intelligent Transport Webinar: Placing public transport at the centre of MaaS

This webinar looks at the different approaches to MaaS currently being proposed and discusses the various benefits these offer and the challenges they face. Topics include:

  • An overview of MaaS and the current state of the market
  • Comparing subscription and Account Based MaaS offerings
  • Providing real-world examples of MaaS from around the globe including Kisio’s PlanBookTicket and Transit App
  • Offer a step-by-step process for evolving current solutions into a MaaS offering
  • Findings from the Landor Links Annual Survey of Mobility as a Service

SmartRail World: New Frontiers in Transport Ticketing

To help ensure the industry is able to take advantage of the evolution of rail and metro fare collection the SmartRail World editorial team spoke to senior executives at rail and metro operators around the world and sought contributions from leading solutions providers.

Topics covered in this report include:

  • Account-Based Ticketing
  • The worlds first mobile ticketing SDK for public transit
  • Contactless ticketing
  • Renewing not replacing gate infrastructure
new frontiers in transport ticketing

Intelligent Transport Webinar: The Future of Fare Collection

In this webinar our expert panel from Keolis, Preston Bus and Masabi reviews the range of ticketing trends taking place and we hear first hand from transport operators tackling fare collection head on.

Topics Discussed Include:

  • Is the Future of Ticketing Account Based?
  • Fare Collection Trends: Issued Ticked Media vs Passenger Owned (BYOT)
  • EMV Contactless vs Mobile Ticketing.
  • Mobile Ticketing Technologies: Barcode, vs SMS, vs NFC, vs Bluetooth.
  • Mobile First and Mobile Ticketing 2.0
  • Preston Bus Case Study: Speeding up Journeys by 9 Seconds per Passenger.
  • Keolis Case Study: Seamless door-to-door journeys.

The Transit Wire Research Report: The State of Transit Fare Collection

In this Transit Wire research report over 100 senior North American transport professionals share their views on the State of Transit Fare Collection.

Key findings include:

  • Costs are a sizable concern for many agencies. Nearly 60% of survey respondents cited the capital costs of outfitting or upgrading fare collection systems were a top concern.
  • Cash presents challenges for agencies. 41% indicated that handling cash was an major issue.
  • Is this the end of paper? Half of respondents reported using paper tickets at their agencies in 2016, yet only 14% by 2021.

10 Question to Ask Your Mobile Ticketing Supplier

When considering adding mobile ticketing to your current ticketing options there are a number of key questions to ask to ensure the system you are taking and the supplier you are selecting are right for you.

In this guide we run through the top 10 Questions to Ask Your Mobile Ticketing Supplier, to ensure the solution you select is the right one for your agency and your riders.

From features to security, design to deployment, usability to support, it is vitally important to check all the boxes.

10 questions to ask your mobile ticketing provider
Justride Brochure
Justride is the leading Fare Payments platform for public transport, helping transit agencies and operators reduce the cost, risk and complexity of deploying, maintaining and updating their ticketing system by delivering Fare Payments as a Service using a revenue share model and providing regular feature updates everyone signed up to the platform benefits from.
Justride Brochure

MBTA sell over 50% of available tickets via Mobile Ticketing

Download Boston’s MBTA Mobile Ticketing Case Study

In 2012, to reduce the cost and inconvenience of on-board cash purchases, Boston’s MBTA, the US’s 5th largest transit agency, had been looking to extend its smartcard, CharlieCard, to it’s Commuter Rail.

This would allow riders to move away from paying on-board with cash – however the proposed smartcard project was expected to cost over $70m in CapEx alone.

Instead they opted for a mobile ticketing solution and today over a third of tickets are sold via the mobile ticketing app.

Download the case study and learn how Boston’s MBTA were able to:

  • Save $70 million in CAPEX cost.
  • Introduce infinite sales capacity.
  • Reduce pressure on existing ticketing infrastructure.
  • And more…

Download the Case Study

55% of Passengers Use the Bus More Frequently Thanks to Mobile Ticketing

Download the National Express Bus Mobile Ticketing Case Study

Since deployment in September 2016 the National Express Bus app has seen strong growth, with the number of ticket sales growing.

This case study looks at why National Express West Midlands chose mobile ticketing to improve the rider experience and help solve the issues they were having with issuing student passes.

It also explores the results from a passenger survey about their experience with the mobile ticketing deployment.

Download the Case Study

Thames Clipper on Thames

Thames Clippers Mobile Ticketing Case Study

Download London's Thames Clippers Mobile Ticketing Case Study

MBNA Thames Clippers operate the London-based river ferry service. Ticket control on a Clipper previously occurred when disembarking, sometimes leading to long dwell times at each pier, as the time it took for customers to purchase a ticket before disembarking caused delays to the service.

Download the case study to learn how MBNA Thames Clippers were able to:

  • Speed up dwell times at each pier.
  • Move to a buy before your board ticketing set up.
  • Free up staff from ticket sales.
  • Increase sales capacity.
  • And more…

Download the Case Study

LA Metrolink Case Study

LA Metrolink mTicketing Case Study

Download the Metrolink Case Study

Metrolink is Southern California’s commuter rail system.

Historically they operated a paper-based ticketing system. During busy periods, the long lines at vending machines were a major source of customer frustration and complaints.

Download the case study and learn how Metrolink and Masabi introduced mobile ticketing and were able to:

  • Achieve 13% adoption after month long pilot.
  • Achieve 15% adoption network wide after three months.
  • Introduce new Inspect validation app.

Download the Case Study


Preston Bus Introduce Mobile Ticketing to Reduce Dwell Times

Download the Preston Bus Mobile Ticketing Case Study

Preston Bus is a bus operator running within the city of Preston, UK, and is a subsidiary of Rotala. Its fleet consists of around 120 buses.

They were looking to deploy a new ticketing solution to reduce dwell times by 50%, increase passenger satisfaction and attract new riders to their services.

Download the case study and learn why Preston Bus chose Masabi’s market leading mobile ticketing platform to:

  • Increase passenger numbers.
  • Reduce dwell times by 50%.

Download the Case Study

Arriva Trains Wales Train in from of Castle

Arriva Trains Wales Win Industry Award for Mobile Ticketing

Download the Arriva Trains Wales Mobile Ticketing Case Study

Arriva Trains Wales (ATW) were looking for a way to increase the number of semi-regular passengers using their services.

They needed to expand ticket sales capacity. However, they didn’t want to spend hundreds of thousands of pounds on expensive hardware.

The answer – The AWARD WINNING Mobile Multi-Flex. A flexible carnet product sold exclusively through the Arriva Trains Wales mobile app.

Download the case study and learn how ATW were able to:

  • Increase semi-regular passenger numbers with award winning carnet fare.
  • Reduce pressure on existing ticketing infrastructure.
  • Sell 350,000 mobile tickets in first year.
  • And more…

Download the Case Study

First Bus Only Mobile Ticketing Deployment in the US

The Nassau Inter-County Express (NICE Bus) run the local bus system serving Nassau County, New York.

NICE wanted to reduce dwell times at each stop by introducing a pay before you board option for passengers, speeding up journey times, reducing cash handling and improving operations.

Download the case study and learn how NICE Bus were able to:

  • Speed up boarding times
  • Reduce cash handling
  • Delight customers with route planning services

Download the Case Study

Manly Ferry App, Sydney Australia


LA Metro, Gateline Integration Kit

LA Metrolink App and Gates

Justride Account-Based Ticketing Capabilities

Account-Based Ticketing Masabi

Transit App Integrates Masabi’s Justride SDK

justride sdk and transit app

Rider Feedback: New York MTA

mta etix feedback

Passenger Feedback: Boston MBTA

mbta mobile ticketing feedback

Masabi and MasterCard Vision


Mastercard & Masabi to bring cashless payments to transit

Ben Whitaker speaking on MasterCard video

Barcode Ticket Gates – Masabi mTickets

Barcode Ticketing Gates Video

Masabi Secures $12m Growth Funding

Brian Zanghi CEO of Masabi speaking on funding video