Fare Payments Knowledge Hub

Placing Public Transport at the Center of Mobility as a Service (MaaS)

This eBook provides a comprehensive guide to the three different approached to MaaS available today and gives practical steps public transit agencies can take to move to MaaS.

Transit Agency Research Report: The State of Fare Collection

Masabi issued a survey in the late summer/fall of 2019 to professionals working for transit agencies and operators around the globe, with a particular focus on fare collection teams. We wanted to better understand the fare collection market, the challenges agencies and operators are facing, and gain an understanding of where the fare collection industry is heading.

A Guide to Fare Payments-as-a-Service for Public Transit

This eBook provides a comprehensive guide for transit agencies looking into the benefits of Fare Payments as a Service. With its MaaS-enabled open API architecture, Fare Payments platforms enable agencies to deliver account-based tap and ride experiences to their passengers, safe in the knowledge that their service is not only constantly updated with the latest enhancements, but also has a future-proof roadmap. This allows agencies and operators to concentrate on what they do best – providing safe, reliable and convenient journeys to riders.

Buying From Masabi on G-Cloud 11 in a Nutshell

G-Cloud 11 is here! This UK Government framework has been designed to make procurements/procuring easier for public sector IT buyers looking for Software as a Service (SaaS) and cloud-based solutions. And in case you didn’t know, Masabi is now an approved supplier on the platform! Now finding your way around buying SaaS technology using G-Cloud 11 can be a bit tricky at first. But if you’re a UK public sector buyer looking for Software as a Service (SaaS) solutions then you’re going to love G-Cloud11. Whether you’re new to the G-Cloud 11 framework or just need a quick refresher, we’ve put together this handy infographic to help you get a better understanding of how to purchase services on the platform.  If you’d like more information about Masabi’s offering on G-Cloud 11, make sure to head to our G-Cloud page here.

Transit and Masabi Launch Mobile Ticketing for St. Catharines

Masabi has joined forces with Transit to launch integrated mobile ticketing in Transit app! That’s one-stop trip planning and payment, starting with St. Catharines Transit Commission, which achieved over 7% adoption a little over 4 weeks after launch. A real example of practical MaaS in operation.

eBook: Top 10 Trends in Fare Collection

New ticket media, ticketing models and the ability to take full advantage of Software as a Service (SaaS) cloud computing are making the implementation of new ticketing technologies easier, faster and more cost-effective than ever before. Download the Top 10 Fare Collection Trends eBook to learn more about advances in technology shaping the future of ticketing.

Intelligent Transport: Southern Nevada RTC Ticketing Case Study

The article looks at the Best-of-Breed approach RTCSNV took in helping revolutionize the rider experience for riders in Las Vegas by linking together Masabi and Transit App.

The RTC believes enhancing transit service with customer friendly planning and ticketing options like the rideRTC app can make transit a more accessible and viable option.

Since the introduction of rideRTC last year, passengers purchased more than 160,000 passes, saving the agency approximately $16,000 in ticket printing costs alone.

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Intelligent Transport Webinar: Placing public transport at the centre of MaaS

This webinar looks at the different approaches to MaaS currently being proposed and discusses the various benefits these offer and the challenges they face. Topics include:

• An overview of MaaS and the current state of the market
• Comparing subscription and Account Based MaaS offerings
• Providing real-world examples of MaaS from around the globe including Kisio’s PlanBookTicket and Transit App
• Offer a step-by-step process for evolving current solutions into a MaaS offering
• Findings from the Landor Links Annual Survey of Mobility as a Service

Intelligent Transport Webinar: The Future of Fare Collection

In this webinar our expert panel from Keolis, Preston Bus and Masabi reviews the range of ticketing trends taking place and we hear first hand from transport operators tackling fare collection head on.

Topics Discussed Include:

• Is the Future of Ticketing Account Based?
• Fare Collection Trends: Issued Ticked Media vs Passenger Owned (BYOT)
• EMV Contactless vs Mobile Ticketing.
• Mobile Ticketing Technologies: Barcode, vs SMS, vs NFC, vs Bluetooth.
• Mobile First and Mobile Ticketing 2.0
• Preston Bus Case Study: Speeding up Journeys by 9 Seconds per Passenger.
• Keolis Case Study: Seamless door-to-door journeys.

The Transit Wire Research Report: The State of Transit Fare Collection

In this Transit Wire research report over 100 senior North American transport professionals share their views on the State of Transit Fare Collection.

Key findings include:

• Costs are a sizable concern for many agencies. Nearly 60% of survey respondents cited the capital costs of outfitting or upgrading fare collection systems were a top concern.
• Cash presents challenges for agencies. 41% indicated that handling cash was an major issue.
• Is this the end of paper? Half of respondents reported using paper tickets at their agencies in 2016, yet only 14% by 2021.

10 Question to Ask Your Mobile Ticketing Supplier

When considering adding mobile ticketing to your current ticketing options there are a number of key questions to ask to ensure the system you are taking and the supplier you are selecting are right for you.

In this guide we run through the top 10 Questions to Ask Your Mobile Ticketing Supplier, to ensure the solution you select is the right one for your agency and your riders.

From features to security, design to deployment, usability to support, it is vitally important to check all the boxes.

Justride Brochure

Justride is the leading Fare Payments platform for public transport, helping transit agencies and operators reduce the cost, risk and complexity of deploying, maintaining and updating their ticketing system by delivering Fare Payments as a Service using a revenue share model and providing regular feature updates everyone signed up to the platform benefits from.

In 2012, to reduce the cost and inconvenience of on-board cash purchases, Boston’s MBTA, the US’s 5th largest transit agency, had been looking to extend its smartcard, CharlieCard, to it’s Commuter Rail.

This would allow riders to move away from paying on-board with cash – however the proposed smartcard project was expected to cost over $70m in CapEx alone.

Instead they opted for a mobile ticketing solution and today over a third of tickets are sold via the mobile ticketing app.

Download the case study and learn how Boston’s MBTA were able to:

• Save $70 million in CAPEX cost.
• Introduce infinite sales capacity.
• Reduce pressure on existing ticketing infrastructure.
• And more…

Download the Case Study

Since deployment in September 2016 the National Express Bus app has seen strong growth, with the number of ticket sales growing.

This case study looks at why National Express West Midlands chose mobile ticketing to improve the rider experience and help solve the issues they were having with issuing student passes.

It also explores the results from a passenger survey about their experience with the mobile ticketing deployment.

Download the Case Study

MBNA Thames Clippers operate the London-based river ferry service. Ticket control on a Clipper previously occurred when disembarking, sometimes leading to long dwell times at each pier, as the time it took for customers to purchase a ticket before disembarking caused delays to the service.

Download the case study to learn how MBNA Thames Clippers were able to:

• Speed up dwell times at each pier.
• Move to a buy before your board ticketing set up.
• Free up staff from ticket sales.
• Increase sales capacity.
• And more…

Download the Case Study

Metrolink is Southern California’s commuter rail system.

Historically they operated a paper-based ticketing system. During busy periods, the long lines at vending machines were a major source of customer frustration and complaints.

Download the case study and learn how Metrolink and Masabi introduced mobile ticketing and were able to:

• Achieve 13% adoption after month long pilot.
• Achieve 15% adoption network wide after three months.
• Introduce new Inspect validation app.

Download the Case Study