Platform — Operations & reporting

One back office for your whole network.

Justride Hub gives agency teams everything they need to manage accounts, resolve issues, run reports, and keep operations running — without waiting on vendor support.

40+
pre-built reports & dashboards
DataMart API
for custom analytics

Agency tools

Everything operations teams need in one place

  • Customer service tools

    Full rider history, refunds, ticket reactivations, and device transfers; resolved by your team, not Masabi.

  • Reporting & analytics

    40+ pre-built reports and configurable dashboards; boardings, revenue, evasion, and everything you need to manage your operations.

  • Data export API

    Export raw data to your analytics platform of choice via our DataMart API; no lock-in on how you analyse your network.

Operational control

Managed directly by your team

  • Customer service

    Your customer service team resolves rider issues directly — no helpdesk routing to the vendor.

  • Rider communication

    Live dashboards show boarding rates, system health, and revenue across the network as it happens.

  • Network data

    Manage your network directly.

  • Asset management

    DataMart API connects to your BI tools, giving analysts direct access to raw transit data.

Reporting & analytics

Every report you need to understand your operations

40+ pre-built reports and configurable dashboards; boardings, revenue and evasion. Export raw data to your analytics platform of choice via our DataMart API; no lock-in on how you analyse your network.

Want to see Justride Hub in action?

We'll walk you through the agency operations view.

Request a demo