VERIFICATIONS SERVICE
A faster way to get moving
Reduce operating costs and increase the engagement of loyal customers with quick ID approval for concessionary or restricted tickets.
Increased efficiency
Reduce operating and administrative costs by replacing in-person ID checks done by drivers and travel centre staff with a rider-controlled in app verification process that can be done on the move and from anywhere. Can be used in conjunction with the Travel Portal and ticket subscriptions.
Customer satisfaction
See fewer refund requests as your riders are less likely to purchase tickets they are unable to use without undertaking trips to travel centres to verify their identification. In-app verification lets riders purchase, verify and activate tickets from their own devices.
Travel simple
Increase engagement by making travel more affordable and accessible. No need for riders to carry ID to travel, no need for driver ID checks on buses. Just quick and easy identity checks undertaken by the rider on their own device.
Secure and safe
All data is processed within the UK, under UK GDPR regulation. Identification records are stored separately and securely, for only as long as they need to be.
Comprehensive coverage
Match your concessionary ticket offers to your unique local needs and schemes and schemes through our flexible service. Promote discounted travel and offers and encourage loyalty.
Anthony Carver-Smith Head of Marketing & Projects, NCTWe love that it enables customers to be verified more quickly and without the hassle of visiting us. It benefits us with time and cost savings plus helps our customers get on the move faster
Latest verifications news
Accessing discounts for young people made easy with in-app verifications at TrawsCymru
TrawsCymru, the interurban bus network managed by Transport for Wales, is now using Passenger’s in-app verifications to offer discounted travel to young people without…
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Revenue yield boosted 13% with in-app verifications
There are three things that are certain in life: death, taxes, and student discounts. Or something to that effect. For bus operators who want…
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Thames Valley blaze trail with fraud reduction through app verifications
In an increasingly digital world, technological advancements have revolutionised various aspects of our lives, including transportation. The advent of mobile ticketing apps has streamlined…
Read articleMore features to explore
Check out what else our customer experience platform can do for your riders
Travel Portal
Sell and manage high volume ticketing to businesses, through a branded online portal and fulfilled on mobile.
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Journey Planner
A scalable journey planning engine built on open architecture and data. Deliver results while staying in control.
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Digital Ticketing
Secure mobile ticket purchase and delivery. Purchase and gift tickets via debit/credit cards, Apple Pay and Google Pay.
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