Fare Forward
Join Us for Masabi’s Customer and Industry Event
Fare Forward brings together Masabi customers, transit professionals, and fare payment innovators for a day of learning, collaboration, and practical insights. Designed to spotlight real-world challenges and solutions, this event is your opportunity to connect with peers, explore the latest in fare payments, and help shape the future of the Justride platform. The event is taking place on September 17 in Boston USA.
Why Attend?
> Learn from Your Peers
Hear how other agencies are addressing key challenges—like reducing onboard cash, rolling out open payments, and driving adoption of mobile and account-based ticketing.
> Get Hands-On with Justride
Explore new and upcoming Justride features like Buypass upgrades, EMV Linking, and self-serve tools in interactive sessions led by the team behind the platform.
> Influence the Roadmap
Participate in collaborative discussions with Masabi’s product team. Share your agency’s needs and help shape future capabilities.
> Stay Ahead of the Curve
Preview upcoming innovations and strategies that will help future-proof your fare system and enhance rider experiences.
> Connect with the Community
Build connections with fellow transit professionals, share lessons learned, and explore best practices in fare policy, operations, marketing, and implementation.
🗓️ Event Agenda
17 September 2025, Boston MA. A full agenda, including speakers, is available upon request.
> 9:00 – 9:05 | Welcome
Brian Zanghi, CEO, Masabi
> 9:05 – 9:30 | Opening Remarks
Josh Nicklin, Chief Strategy Officer, Masabi
> 9:30 – 10:00 | Keynote Speech
> 10:00 – 10:45 | Customer Success Panel: Practical Wins in Fare Payments
How transit agencies are implementing and optimizing fare collection strategies.
10:45 – 11:00 | Break
> 11:00 – 11:45 | Masabi Product Showcase: What’s New and What’s Next
An insider’s look at recent releases and upcoming innovations from the Justride platform.
> 12:00 – 12:45 | Breakout Sessions – Choose Your Track
> 12:00 – 12:45 | Track 1: Evolution in Fare Payments
Open Payments – The Next Evolution
Real-world lessons and opportunities from agencies implementing open loop systems.
> 12:00 – 12:45 | Track 2: Justride in Practice
Justride in Practice – Product Demos
Hands-on demos and tools exploration in an open, self-paced environment.
12:45 – 1:45 | Lunch & Networking
> 1:45 – 2:30 | Track 1: Evolution in Fare Payments
Reducing Cash On Board (Panel Discussion)
Explore practical ways to reduce or eliminate onboard cash while supporting equity and accessibility.
> 1:45 – 2:30 | Track 2: Justride in Practice
Justride in Practice – Collab-Lab (Masabi Customers Only)
An interactive session with Masabi experts to share feedback and shape future product direction.
> 2:30 – 3:00 | Justride Customer Awards
Who Should Attend?
This event is open to all Masabi customers – including operations leads, fare policy managers, digital transformation teams, marketers, and frontline trainers. Whether you’re launching new fare media, optimizing mobile ticketing, or exploring open payments, Fare Forward is designed to support your journey.
The event is also open for industry colleagues to join the conversation. If you are working for an agency and are interested in attending, please do let us know.
Interested in attending?
Fill in this form, and the events team will be in contact.
We reserve the right to approve attendance at our discretion.