Transit agencies and transport operators have a choice.
Agencies can build or buy a design and build bespoke AFC solution. However, because these systems are bespoke single instance solutions they come with inherent problems. They are expensive to build, maintain and update, often take years to go live with a significant build risk, and do not update with new features and functionality without additional spending and resources, so often ‘decay’ for years.
Agencies and operators can instead opt for a Fare Payments-as-a-Service approach. When using a multi-tenant platform, once a capability is built it can be deployed extremely quickly for every agency who needs it (as everyone is using the same platform and code). It’s far more cost-effective to deploy, maintain and update because costs are amortised across all users, and everyone using the platform benefits from constantly improving features and functionality.