We are committed to keeping your personal information safe and secure.
When you use the App you trust us with your personal information and we will collect and store that securely. We need to collect your personal information for a number of different reasons including our statutory functions and to be able to provide you with our services.
You can access your personal information we hold by contacting us at [insert detail].
Our Customer and Passenger privacy notice explains exactly what we collect and how we use it, including your rights under the new Data Protection law changes that came into effect on 25 May 2018.
This privacy notice applies to you if you are or were our customer and/or if you are or were a passenger on any of the passenger transport services arranged or provided by us.
This privacy notice explains what personal data we collect about you and what we do with it. It also explains your rights in respect of your personal data and it informs you what to do if you have any questions or complaints about our use of your personal data.
We take your privacy seriously and are committed to abiding by the relevant data protection laws which protect your privacy.
We reserve the right to modify and change this privacy notice at any time without notice. We encourage our customers to review this privacy notice periodically. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the App.
We are the controller of your personal data that is or was processed for the purposes explained in this privacy notice.
We collect the following types of personal data about you:
In addition, each time you visit our website we may automatically collect the following information:
We collect this personal data about in a variety of ways, including:
We may receive information about you from third parties, such as companies that market and sell our products and services on our behalf or from any person who has bought our products and services for you or contacted us on your behalf.
We use your personal data for the following purposes and reasons and, where those reasons are our legitimate interest, we inform you about what that legitimate interest is:
|What we use your information for||Our reasons||Our legitimate interest|
We have no legal obligation to collect personal data about you but we need to collect some personal data about you in order to provide our products and services to you and to collect payment for these and to deal with any questions or complaints you have about them.
You have no legal obligation to provide your personal data to us, but we may not be able to provide our products and services to you or deal with your questions or complaints if you do not provide us with the information needed for this.
We may share your personal data with:
There may be occasions where it is necessary for us to transfer the personal data we collect about you to a country outside of the European Economic Area (“EEA”). It is possible that the country concerned may not be deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA.
Where we transfer your personal data to third parties who process your personal data on our behalf in countries outside the EEA that are not deemed to provide a similar level of protection for individuals’ rights in relation to their personal data as in the EEA, we have entered into appropriate contracts with those third parties based on the standard contractual clauses approved by the European Commission, a copy of which can be found here, such that your personal data should be afforded the same level of protection as when it is processed in the EEA.
Where we process your personal data to fulfil a legal obligation, we will process such personal data for so long as necessary to fulfil that obligation.
Where we process your personal data to fulfil a contract with you, we will process such personal data until we fulfil that contract and for so long thereafter as may be necessary to keep a record of that contract, which will typically be for six (6) years, and to deal with any complaints or claims relating to that contract, which will be until the final resolution of such complaints or claims (having regard to the nature of any potential claims and the limitation of liability periods that apply to them).
Where we process your personal data based on our legitimate interest, we will process such personal data for so long as necessary to achieve that legitimate interest, which will typically be for six (6) years after we collect your personal data or the last time we use your personal data (or longer in relation to any legal claims that might arise having regard to the nature of any potential claims and the limitation of liability periods that apply to them).
Please bear in mind that it may take a short time to process any withdrawal of your consent. We aim to do this within 48 hours of receipt of your request, although you may still receive emails that are already in process around the time of your withdrawal.
We may also retain your personal data for longer if we cannot delete it for legal, regulatory or technical reasons.
You have a number of rights in relation to your personal data. These include the right, subject to exceptions, to:
Please contact the [insert detail] if you wish to exercise any of these rights.
You also have the right in some circumstances to receive a copy of your personal data in a portable format. This right is limited to personal data that you have provided to us and is processed on the basis of your contract with us or your consent. It does not cover personal data that we process on other grounds.
Please contact [insert detail] to request a portable copy of the data that you have provided and is processed on these bases.
If you have any questions or complaints about how we process your personal data or otherwise about the matters set out in this privacy notice, you should contact James Gooch at:
Address: 37 Bevenden Street, London, N16BH
Email address: James.email@example.com and Contact@masabi.com
You also have the right to complain to the Information Commissioner’s Office about how we use your personal data. You can do this by contacting them on their helpline: 0303 123 1113.