Earlier this week Passenger Focus, the UK's official rail watchdog, released their annual Spring Passenger Satisfaction Survey, and the press release focussed on some very interesting insights into the reasons why UK rail passengers shun automated ticket vending machines.At Masabi, Passenger Focus's earlier research into ticket maching usability was a

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On 28th October, the consultation period ends for the Department for Transport's paper Developing a strategy for smart and integrated ticketing, which is effectively1 the latest round of defining the ITSO specification.ITSO was formed to build and maintain a specification for secure 'end to end' inter-operable ticketing transactions. Specifically

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