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Transport Ticketing Content

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Mass Transit Rider Research Report: Key Factors Influencing Ridership in North America

The report, based on a survey of over 1000 US residents with access to public transit services, sheds light on some of the behaviors impacting public transit ridership across the nation and explores the effect new technologies and new urban mobility services, such as ridesharing, are having on the mobility ecosystem.

The survey reveals that riders are combining shared private and public transit options and taking multimodal journeys in greater numbers than expected. It also shows that their primary driver for using public transit is convenience and as such technologies such as mobile ticketing and vehicle location tracking are having a positive effect on ridership numbers.

Download the Report

Rider research report

Intelligent Transport: Southern Nevada RTC Mobile Ticketing Case Study

The article looks at the Best-of-Breed approach RTCSNV took in helping revolutionize the rider experience for riders in Las Vegas by linking together Masabi and Transit App.

The RTC believes enhancing transit service with customer friendly planning and ticketing options like the rideRTC app can make transit a more accessible and viable option.

Since the introduction of rideRTC last year, passengers purchased more than 160,000 passes, saving the agency approximately $16,000 in ticket printing costs alone.

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SmartRail World: New Frontiers in Transport Ticketing

To help ensure the industry is able to take advantage of the evolution of rail and metro fare collection the SmartRail World editorial team spoke to senior executives at rail and metro operators around the world and sought contributions from leading solutions providers.

Topics covered in this report include:

  • Account-Based Ticketing
  • The worlds first mobile ticketing SDK for public transit
  • Contactless ticketing
  • Renewing not replacing gate infrastructure

Download the Report

new frontiers in transport ticketing

Intelligent Transport Webinar: The Future of Fare Collection

In this webinar our expert panel from Keolis, Preston Bus and Masabi reviews the range of ticketing trends taking place and we hear first hand from transport operators tackling fare collection head on.

Topics Discussed Include:

  • Is the Future of Ticketing Account Based?
  • Fare Collection Trends: Issued Ticked Media vs Passenger Owned (BYOT)
  • EMV Contactless vs Mobile Ticketing.
  • Mobile Ticketing Technologies: Barcode, vs SMS, vs NFC, vs Bluetooth.
  • Mobile First and Mobile Ticketing 2.0
  • Preston Bus Case Study: Speeding up Journeys by 9 Seconds per Passenger.
  • Keolis Case Study: Seamless door-to-door journeys.

Watch the Webinar.


Mass Transit Research Report: The Future of Fare Collection

In this Mass Transit research report over 200 North American Transport Professionals share their views on the Future of Fare Collection.

Key findings include:

  •  Top 3 challenges new fare collection systems need to solve: 1) 76% cited fare evasion; 2) 69% cash handling and operations; 3) 66% customer satisfaction.
  • Within 5 years, paper tickets are expected to be surpassed by smartcards, mobile barcode, and contactless EMV.
  • 87% of transport agencies have implemented or are implementing mobile ticketing.

Download the White Paper.


10 Question to Ask Your Mobile Ticketing Supplier

When considering adding mobile ticketing to your current ticketing options there are a number of key questions to ask to ensure the system you are taking and the supplier you are selecting are right for you.

In this guide we run through the top 10 Questions to Ask Your Mobile Ticketing Supplier, to ensure the solution you select is the right one for your agency and your riders.

From features to security, design to deployment, usability to support, it is vitally important to check all the boxes.

Download the White Paper

10 questions to ask your mobile ticketing provider

Smart City Principles to Prepare for 2050: A Guide to Assessing Smart City Solutions

In this ebook we explore some key principles that should be followed to help guide city leaders & officials through the bewildering array of options, solutions and decisions needed to help cities grow.

Topics include:

  • Why Cities Need to Prepare for 2050
  • 4 Key Principles to Help Evaluate Smart City Solutions
  • Smart City Infrastructure: Prioritize the Primary, Virtualize the Secondary
  • Smart Cities Need Open Data Exchange
  • 12 Steps to Help Evaluate Your Smart City Initiatives
  • Smart City Success Stories
  • Smart City Initiatives: Quick Wins and Visible Results
  • Smart City Principles to Prepare for 2050: A Guide to Assessing Smart City Solutions

Download the ebook

smart city principles

The Transit Wire Research Report: The State of Transit Fare Collection

In this Transit Wire research report over 100 senior North American transport professionals share their views on the State of Transit Fare Collection.

Key findings include:

  • Costs are a sizable concern for many agencies. Nearly 60% of survey respondents cited the capital costs of outfitting or upgrading fare collection systems were a top concern.
  • Cash presents challenges for agencies. 41% indicated that handling cash was an major issue.
  • Is this the end of paper? Half of respondents reported using paper tickets at their agencies in 2016, yet only 14% by 2021.

Download the White Paper


The Future of Smart City Mobility: A Guide to Smart Transit Initiatives

This ebook explores Smart Transit initiatives for Smart Cities and runs through projects that can be implemented today to help people move seamlessly around urban areas.

Topics include:

  • The Smart Transit Imperative: Urban Population Growth, Congestion and Mobility
  • The Command Center in People’s Pockets: The Smartphone
  • Connecting First- and Last-Mile Services Through Best-of-Breed Apps
  • The Frictionless Journey of the Future
  • Why The Journey of the Future Starts with Mobile Ticketing
  • How Mobile Ticketing Benefits Agencies and Cities
  • Smart Transit Solutions: Quick Wins and Visible Results
  • From Mega-IT Projects to Budding Smart Transport Ecosystems

Download the ebook

smart transit

Top 8 Benefits of Mobile Ticketing for Mass Transit

Mobile ticketing for mass transit has been in use around the globe for a number of years.

In cities and transit networks where mobile ticketing has been deployed, adoption levels are on the increase and in some cases over 50% of tickets are sold via the mobile app.

Download the Top 8 Benefits of Mobile Ticketing for Mass Transit and learn why transit authorities and operators are deploying mobile ticketing across their networks.

Download the White Paper

Top 8 Benefits of Mobile Ticketing

9 Trends Shaping the Future of Transport Ticketing

Two interesting technologies have been adopted by transport providers in the last few years; Mobile Ticketing and contactless EMV. These developments have blurred the picture when it comes to the future of ticketing for public transport.

In this paper we explore a few key trends taking place in the ticketing market and run through some of the factors shaping the future of transport ticketing, including:

  • Mobile as the First Step on the Path to Full Account Based Ticketing.
  • Open APIs Knitting Together First and Last Mile Services.
  • EMV Contactless Enabling Interoperability.

Download the ebook

9 trends shaping the future of transit ticketing

The Justride Brochure

Justride is a cloud-based fare collection platform unifying account-based and pre-pay ticketing into a single configurable solution. Justride’s SaaS architecture and mobile first approach allow transport providers of all sizes to deliver innovation quickly, delighting passengers and reducing costs, while increasing efficiency and data insights.

Download the Brochure

Justride Account-Based Ticketing Capabilities
Account-Based Ticketing Masabi
Transit App Integrates Masabi’s Justride SDK
justride sdk and transit app
Manly Ferry App, Sydney Australia
LA Metro, Gateline Integration Kit
LA Metrolink App and Gates
Barcode Ticket Gates – Masabi Mobile Tickets London
Barcode Ticketing Gates Video
Mastercard & Masabi to bring cashless payments to transit
Ben Whitaker speaking on MasterCard video
Rider Feedback: New York MTA
mta etix feedback
Passenger Feedback: Boston MBTA
mbta mobile ticketing feedback
Masabi and MasterCard Smart City Vision Video
‘Mobile First’ Approach to Delivering Infrastructure
ben whitaker masabi
New York NICE Bus Mobile Ticketing
New York NICE Bus Mobile Ticketing
Masabi Secures $12m Growth Funding
Brian Zanghi CEO of Masabi speaking on funding video